Terms of Use

Store Regulations

§ 1. General Provisions

The online store operating at: www.probella.pl/sklep is run by the company:
Pro Bella,
NIP (Tax ID): 7381859609,
address: 38-322 Łużna 515. Poland

  1. "Bartosz Lisek – Pro Bella" (hereinafter: the Store) sells lingerie and clothing online. Placing and confirming an order is equivalent to accepting these Regulations, voluntarily making a purchase, and consenting to the processing of the Consumer's personal data for the purpose of order fulfillment. Data is not shared with third parties for marketing purposes.
  2. Anyone with the legal capacity to act can use the Store's offer.
  3. All products offered in the Store are brand new, free from physical and legal defects, and have been legally introduced to the Polish market.

§ 2. Terms of Order

  1. Orders can be placed 24/7 throughout the year. The Store allows for technical breaks that prevent the acceptance and fulfillment of orders; information about breaks is published in a visible place on the homepage.
  2. Placing an order means completing the **Order Form** according to the instructions. An order can also be placed by email: sklep@probella.pl or by phone: 510 187 500 (Mon–Fri, 9:00 AM–6:00 PM), as well as by registered mail.
  3. A condition for order fulfillment is providing the required personal (first name, last name, address) and contact details, as well as a valid email address.
  4. After receiving the order, the Seller will confirm it by email or phone. Negative verification may result in the order being canceled.
  5. For online (form/email), fax, or mail orders, the sales agreement is concluded upon confirmation of the order's acceptance by the Store's staff (by phone or email). For phone orders, it is concluded upon acceptance of the order for fulfillment.
  6. Orders are fulfilled on business days. Orders placed on non-working days will be processed on the next business day.
  7. Order fulfillment usually begins within 24 hours of confirmation and:
    1. for cash-on-delivery payments, after the order is placed,
    2. for bank transfer payments, after the prepayment is credited to the Store's account,
    3. for electronic payments, after the payment is confirmed by the Przelewy24 system.
  8. If payment is not settled within 5 days of placing the order (for forms requiring prepayment), the Store reserves the right to automatically cancel the order.
  9. A condition for order fulfillment is the availability of the goods in our own warehouses, stationary stores, or with suppliers. In case of a lack of all or part of the ordered goods, the Store will inform the Client by email or phone about the unavailability and the expected delivery date and will ask for a decision regarding further fulfillment (cancellation in whole or in part, or an extended waiting time). Failure to respond within 3 days may result in the shipment of available items or the cancellation of the order.
  10. The Client can cancel a placed order by phone or email until its status changes to "shipped."

§ 3. Forms of Delivery

  1. Delivery is carried out by the courier company DPD and through **InPost** parcel lockers. The buyer is responsible for delivery costs. The delivery cost is provided on the "Delivery" page and during the finalization of the order. By sending the order, the Client accepts the current delivery cost. If the Client provides an incorrect postal code, other than the one valid for the delivery location, the Store reserves the right to recalculate the transport cost according to the correct postal code.
  2. The shipment is delivered to the address indicated in the order. Until the order's acceptance is confirmed by the Seller, it is possible to correct incorrect data by providing the Seller with a statement of change.
  3. The proof of purchase is attached to the shipment or sent electronically.
  4. The Client should check the condition of the shipment upon receipt. In case of a shortfall or damage, a damage report must be drawn up and signed by the recipient and the carrier (in accordance with the Transport Law).
  5. The Client's signature upon receipt confirms that the shipment is consistent with the order. At the moment of acknowledgment, ownership and all risks associated with the item transfer to the Client.
  6. In case the delivered shipment is not consistent with the order, the Client should immediately notify the Seller.
  7. The terms of retail sales and international shipping are agreed upon individually.

§ 4. Price and Forms of Payment

  1. Prices on the Store's website are presented in the currency chosen by the Client and are gross or net values (as indicated with the product). Prices do not include delivery costs.
  2. The price displayed with the product at the time the order is placed is binding for both parties.
  3. The sales document is always consistent with the sales prices valid at the time the order is accepted for fulfillment.
  4. Delivery costs are indicated in the order confirmation and depend on the chosen delivery method.
  5. Available forms of payment:
    1. Traditional bank transfer – to the account: Pro Bella, Łużna 515, 38-322 Łużna; Bank: PKO; account no.: PL97 1020 3453 0000 8002 0230 1224. Please provide the order number in the transfer title. Order fulfillment begins after the funds are credited to the Store's account.
    2. Fast online transfer – via the Przelewy24 service. After being redirected to the operator's website, you can complete the payment; the Store begins fulfillment after the transaction is confirmed by the operator.
    3. Cash on delivery – payment is made directly to the courier upon receipt of the package.

§ 5. Returns, Exchanges, Complaints, and Warranty

  1. A Client who has concluded a distance contract has the right to withdraw from it within 30 calendar days without giving a reason, by submitting a written statement to the Store or using the return form in the client panel. The 30-day period begins on the day the goods are delivered. To meet this deadline, it is sufficient to send the withdrawal statement before it expires (in accordance with Article 12, paragraph 1, item 7 of the Consumer Rights Act).
  2. In the event of withdrawal, the contract is considered void. The item must be returned in an unchanged condition (normal actions necessary to check the nature/characteristics of the goods are allowed), complete, and undamaged, along with any free gifts and, if possible, the sales document. The return should be made without delay, no later than 14 calendar days. The cost of returning the goods is borne by the Client. The return package should include the Client's personal details and a clear indication of the desired refund method:
    • bank transfer to a specified account number,
    • money order to a given address.
    The refund is made promptly after we receive the return shipment, and in rare cases, within 14 days.
  3. The Store is liable under warranty if the sold item has a defect that the Client was not aware of at the time of concluding the contract. A complaint should be reported by email or phone within 1 month of discovering the defect, and the goods should be sent to the address: Pro Bella, Łużna 515, 38-322 Łużna. The Store will refund the cost of returning the complained-about goods immediately after the complaint is reviewed. The Client's rights under warranty include: withdrawal from the contract, price reduction, replacement of the defective item with a new one, or removal of the defect. Complaints are reviewed by the Store within 14 days of receiving the product along with the required documents.

§ 6. Personal Data

  1. The Store is committed to protecting personal data in accordance with the Act of August 29, 1997, on the Protection of Personal Data. Clients have the right to access, correct, request deletion, or cease the use of their data.
  2. If the Client consents to receiving the newsletter, their personal data will also be used for this purpose.
  3. Personal data in the Store's database is processed exclusively for its own needs and is not shared with other entities.
  4. Data is collected with due diligence and properly protected against access by unauthorized persons.
  5. The Client has the right to demand the rectification of their data; the request can be submitted in writing or by email to: sklep@probella.pl.

§ 7. Final Provisions

  1. The Store is not responsible for purchases made by third parties using the Client's account and password.
  2. In all matters not regulated by these Regulations, the provisions of the Civil Code and the Consumer Rights Act shall apply.
  3. The information contained in the Store does not constitute an offer within the meaning of Article 66 of the Civil Code; it constitutes an invitation to conclude a contract within the meaning of Article 71 of the Civil Code and the provisions of relevant consumer protection acts.
  4. The business and correspondence address is: Pro Bella, Łużna 515, 38-322 Łużna.
  5. These Regulations are part of the sales agreement concluded between the Store and the Client and are binding in the version in effect at the time the order is placed.
  6. The essential provisions of the concluded agreement are recorded, secured, and made available by printing and providing the Client with the order confirmation along with the shipment.
  7. The sales agreement is concluded in accordance with Polish law and in the Polish language.
  8. Any disputes arising in connection with the fulfillment of sales agreements between the Store and the Client will be resolved by the competent common court.
  9. Credit card and e-transfer transactions are processed through the Przelewy24 Clearing Center.